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IP PBX is a professional telephone exchange based on VoIP technology due to which it offers the latest functions, control centralisation, high setting flexibility and practical use of unified network infrastructure. The IP PBX delivery includes IP telephony implementation in your company or migration from traditional analogue or digital setting followed by premium service support provided by top experts.
HR Marketing Server is aimed at companies of any size with varied needs, which it can be adjusted to without difficulties. It represents a complex solution with high- quality service support, which is one of the key company strategic points.
Small and medium businesses can use the benefits of all-in-one solution, which involves installing all available modules within the frame of one server which can then be administrated by single web administration interface suitable even for people who are not experts in the field of IT. Large companies can implement HR Marketing Server together with one or more selected modules prepared for high performance and high operational load, with potential further adjustments according to specific requirements, with full integration into the corporate internal network infrastructure.
Application aimed at post clients, at webmail, mobile devices and telephones, and which enables sharing a single directory by all users in the company. Individual items in the Global Directory can be updated from unified HR Marketing server web administration interface or there can be created a link to customer information systems. This application enables access to a single and updated directory accessible from anywhere – from their post client (MS Outlook, Mozilla Thunderbird), webmail, mobile device (Android, iOS) or fixed IP telephone.
A practical time-tested solution for services and ‚hotlines‘where customer’s call must always be answered and the service must be able to deal with their requests in the 24/7 mode – especially on ‚hotlines‘. As calls are diverted to PBX Telephone Exchange, they can be arbitrarily processed: to play the announcement, create queues or call groups, forward calls among technicians, record calls etc., What seems to be a very useful function is the optional call forwarding to a technician‘ s mobile telephone outside working hours, while the system remains fully operational with all its advantages.
Predictive dialler dials numbers independently of the operator, one after another, following predefined call queues (groups of numbers) and when the call is unanswered, it is automatically connected to an available operator, who is provided with information regarding the called contact on the screen via pop- up window. The client’s folder from the company information system can be opened by clicking on the pop-up window. When answered, the telephone number is immediately marked in the call queue as dealt with and thus, it is not dialled again in the future. (The entry is to be done by the operator.) When the dialled call is not answered (the telephone number is not available at the moment, it does not exist or the call is not answered) the system itself enters information about the failed attempt in the database and dials the next number in the queue. The unanswered call is repeated following a defined day and number of attempts schedule. Efficiency increase is by 43 per cent.
Extended call recordings is an extra IP PBX Telephone Exchange function facilitating all calls recordings – internal lines and mobile telephones – and providing web interface for access to recordings. The focus customer are companies with high volume of recorded calls such as call centres, stock broking firms, control rooms etc. Such companies thus gain an efficient tool for easy and fast access to all recordings including advanced functions for their administration. (mass download, call assessment, user access authorisation and others).