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Turn-Key Call Centre

We offer turn-key Call Centre sale or rental designed to meet your specific requirements. We can arrange all-inclusive Call Centre outsourcing, exploiting our technology tools and expertise. Our clients are primarily businesses where high- quality and complex solutions involving efficient and professional communication with current and potential customers are required. This is particularly suitable for companies implementing Customer Relationship Management (CRM) as an efficient customer management tool.

Call Center

Turn-Key Call Centres
We distinguish between two architectural solutions according to individual operating group’s location:
  • centralized solutions
  • decentralized solutions
According to the Location of Control Intelligence
  • Distributed (Basic) Call Centres
    • Database and database applications are located on the customer side
    • Database for both key applications and user oriented applications
  • Partly centralized (Enhanced) Call Centres
    • applications shared by individual nests are centralized and located above the system at one place
    • the most frequently used application
    • parts and data (customer oriented applications) stay with the customer
  • increased customer sense of security due to control over their data
    • Centralized Call Centres Exploiting Intelligent Network
    • IN platform use enables enhanced functions implementation
According to telecommunication infrastructure
  • euroISDN2 or euroISDN30
  • colour lines
  • LAN network
  • PBX + hardware + software
  • on- demand based technical specifications
Other Services
  • consultancy
  • instalment payment schedule
  • informative workshops providing basic information regarding the technology or other service features and components
  • technical training included in technology delivery service and other services
CRM systems
Our Call Centres CRM systems are provided by GENESYS, NEXTIRA One, SAP, SIEBE and Telia Call. Alternative suppliers can be agreed on – demand.
Call Centre Features
  • It offers telephone communication with customers with immediate feedback on history and details regarding the relations including operators’ activities, regardless whether the call is incoming or outgoing.
  • Customer classification and efficient data base set up are enabled
  • Optional final informative sets and charts including analyses are created.
Additional features
  • parallel project and campaign preparation in one control system
  • design of focused communication programmes with predictable effects
  • linking to different communication channels
  • wide range of security and control mechanisms
Connecting Systems
The connecting system suppliers are leading producers of Telephone Exchange of Alcatel, Siemens, Ericsson and 2N.  Alternative suppliers can be agreed on-demand.

HW
Hardware (PC, terminals etc.) suppliers are our partners - SUN, DELL, Autocont and HP. Alternative suppliers can be agreed on-demand.
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Call Centre Sale or Lease

We provide implementations, operations and supervision and assistance services related to professional Call Centres for communication with customers. You can opt for own Call Centre set up or we can offer our own technology platform. Exploit the advantages of a sole provider of all-inclusive Call Centre services.

Outsourcing Call Centres

  • from telephone line through PBX, PC to CRM or outsourcing
  • system service and supervision
  • continuous monitoring 24 hours a day, 7 days a week, 365 days a year
  • HELP DESK online services
  • Enquiries and support
  • guaranties